Shipping and Handling
Everything that we sell is shipped via UPS Ground Service daily PM4:00 PST.
The price of shipping is good only for shipments within the continental US
48 states. International shipments, Please email us for a shipping quote before
you place your order.
Any additional fees for international shipments do not include customs
charges, import charges, or taxes. Those fees are an additional expense, and
should be considered before placing an order on an item. We do not know what
those fees will be.
The cost of shipping is a fixed price, stated in the product description.
We do not allow for items to be picked up from us. Everything must be shipped,
and the shipping fees are the same for everybody regardless of where in the
continental US the customer is located.
We ship from several warehouses around the US, and it may not be possible to
combine shipping charges on multiple wins. Do not assume that shipping
charges can be combined for multiple wins. Please email us for a shipping
quote before bidding if you intend to bid on several of our items.
Our mission is to offer you the convenience of
online shopping and strive to earn our customer's long-term loyalty by providing
exceptional personal service that creates a pleasing business experience.
This site is a server pages, P-Link USA is one of stores in eBay!!.
Warranty and RMA
Following Warranty Policy is only good for purchased from www.plinkusa.net,
www.rackbuy.com, www.myservercase.com and quoted by our sales, it is not good
for eBay items, the eBay items should follow the eBay RMA policy and auction
listing.
P-Link Computer provides one year warranty. Please read the detailed
warranty information and
RMA Procedure for your request.
Exchange and Return
- Please ship using a carrier that provides a tracking number and proof of
delivery. We recommend UPS. we will not be responsible for items lost by the
carrier.
- When e-mailing for RMA status check with your carrier that the package is
received by us and provide order number, RMA number and return tracking number.
All warranty items will be shipped via UPS ground.
Return shipping
We split the shipping cost with the customer. The customer pays for shipping
to P-Link and P-Link pays for the shipping back to customers.
Exchange and Return Policy
- Returns for credit will only be accepted within 15 days of the customer
receiving the product. Returns for exchange will only be accepted within 15
days of the customer receiving the product, unless otherwise noted in the
product description.
- Some products will be labeled "No Return." These products can
only be returned to the manufacture. P-Link will not accept or be responsible
for any defect or incompatibility issues with these products. All unauthorized
returned products would be refused to the sender.
- Please contact the manufacturer for all defective issues beyond 15 days
of receiving the product. We will not accept defective product replacements
if an RMA Number was not issued within 15 days of customer receiving the product.
All products needing warranty service past our 15-day cutoff will be serviced
by their respective manufacturer. P-Link will do its best to assist customers
in receiving warranty support after 15 days.
- Product returns or replacements will not be accepted without an RMA Number.
Once an RMA Number is obtained, customer is responsible for shipping the product
back. Please ship using a carrier that provides a tracking number and proof
of delivery. We recommend UPS. P-Link will not be responsible for items lost
by the carrier. Valid proof of delivery must include the e-mail that we send
you.
- 20% restocking charges will
apply for non-defective product returns. Any product returned for credit which
is not found to be defective will be assessed a 20% restocking fee.
A qualified P-Link technician will test each returned product for defect.
- Restocking charges will be applied to incomplete returns. Returned products
must include all accessories. Please make sure that all manuals, cables, screws,
and other accessories are included in the original packaging. Products returned
incomplete with be assessed a 25% or more restocking fee.
- Products damaged through negligence or due to poor return packaging will
void the warranty and will be returned without replacement at the customer's
expense.
- Returned products must be received within 7 days from the issuance of the
RMA Number.
- Shipping charges are non-refundable.
- Customer need to pay for the shipping cost for exchange items.
- On returns to our facility, no credit will be allowed for items shipped
to us in error.
- All claims for shortage, damage or shipment errors must be made within 3
days after receipt of shipment. Our liability shall be limited to the invoice
value of the materials or its replacement.
- If any malfunction of products should occur while used in its recommended
environment, P-Link, at our option, will repair or replace the product at
no charge, provided the product or any part thereof has not been abused, misused,
neglected, replaced, repaired or modified. P-Link shall make the final determination
as to the existence and cause of any defect.
P-Link WILL NOT REPAIR OR REPLACE PRODUCTS DESIGNATED ON THE FACE OF THE INVOICE
AS HAVING A LIMITED LIFETIME WHICH FAIL SOLELY BECAUSE THEIR ESTIMATED LIFE
HAS EXPIRED, NO WARRANTY IS MADE WITH RESPECT TO CUSTOM PRODUCTS PRODUCED
TO ORIGINAL PURCHASER SPECIFICATIONS EXCEPT AS SPECIFICALLY STATED IN WRITING
BY P-Link. EXCEPT AS PROVIDED HEREIN, THERE ARE NO EXPRESS OR IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE
WILL P-Link BE LIABLE IN ANY WAY TO ANY PURCHASER FOR ANY DAMAGES, INCLUDING
BUT NOT LIMITED TO LOST REVENUE, LOST WAGES, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT. P-Link
reserves the right to make modifications in both hardware and software without
prior notification.
- The RETURN POLICY FOR O.E.M. products WILL DIFFER DEPENDING ON MANUFACTURER
AND/OR THE TIME OF PURCHASE. MOST OF OUR O.E.M. PRODUCTS CARRY A 30 DAYS WARRANTY.
PLEASE CONSULT PRODUCT MANUFACTURE FOR DETAILED WARRANTY INFORMATION.
- P-Link IS NOT RESPONSIBLE FOR ANY LOST OR DAMAGES THAT MAY OR MAY NOT CAUSED
BY THE PRODUCTS THAT WE SELL. PLEASE CONTACT MANUFACTURER DIRECTLY FOR COMPENSATION
IF THIS PROBLEM DOES OCCUR.
Payment Terms
Our preferred method of payment are:
Money order or check:
P-Link Computers
1142 S. Diamond Bar Blvd. #198
Diamond Bar, CA 91765,
Please make sure leaving your shipping address and item list.
Credit Card:
sales@plinkusa.net
*
Please note that BILLING ADDRESS should be same as SHIPPING ADDRESS unless you
already added the different address to your credit card company as an Alternate
Address
